1 Definitions
In these Terms & Conditions, the following terms carry the meanings set out below unless context requires otherwise:
- "cun99" — the online betting platform operated at cun99.cam and all sub-domains or related services.
- "Operator" — the international entity that owns and operates the cun99 platform under its applicable international licences.
- "Member" / "You" / "Player" — any individual who has registered a cun99 account and accepted these Terms.
- "Account" — the personal account created by a Member on cun99, through which all Platform services are accessed.
- "Platform" — the website at cun99.cam, its mobile interface, and any software or tools provided to Members to access cun99 services.
- "Wager" — any bet, stake, or gaming participation placed by a Member through the Platform, whether on sports markets, casino games, togel (Indonesia's traditional numbers lottery), or any other product offered.
- "Bonus" — any promotional credit, free spin, cashback, or matched deposit offered by cun99 subject to terms and wagering requirements.
- "KYC" — Know Your Customer verification, being the identity and address verification process required under cun99's compliance obligations.
- "IDR" / "Rp" — Indonesian Rupiah, the primary currency accepted on cun99 for Indonesian residents.
- "WIB" — Western Indonesia Time (UTC+7), covering Jakarta, Surabaya, Bandung, Medan, and Bali, used as the default reference time zone on the Platform.
- "Responsible Gaming Tools" — deposit limits, session time limits, cooling-off periods, and self-exclusion options available within a Member's account settings.
2 Eligibility & Age Restriction
Access to and use of cun99 is restricted to eligible individuals only. By registering an account, you represent and warrant that:
- You are an individual (not a corporation or entity) and are at least 21 years of age.
- You are accessing the Platform from a jurisdiction where online betting is not explicitly prohibited to you personally by applicable law.
- You are not a resident of any jurisdiction in which the Operator's licences do not extend and where accessing such services would be unlawful.
- You are not acting on behalf of or depositing funds for any third party.
- You have not previously been self-excluded from cun99 or any related platform operated by the Operator.
Age verification is mandatory. cun99 applies strict KYC procedures to confirm the age of all Members. If age verification cannot be completed to the Operator's satisfaction, the account will be suspended and any balance held pending resolution. Underage gambling is a serious offence — if you are aware of any minor attempting to access cun99, please contact our support team immediately.
The Operator complies with all applicable international anti-money-laundering and responsible gaming standards. Acceptance of these Terms constitutes a legally binding agreement between you and the Operator.
3 Account Registration
To access cun99 services, you must complete the registration process accurately and in good faith. The following rules apply:
- One account per person: Each individual may hold exactly one active cun99 account. Opening duplicate accounts — whether under the same or different personal details — constitutes a material breach of these Terms and will result in account closure and forfeiture of any balance derived from Bonus funds.
- Accurate information: You must provide your real full name, date of birth, residential address, and contact details. False or misleading registration information may result in immediate termination of your account.
- Account security: You are solely responsible for maintaining the confidentiality of your login credentials. cun99 will not be liable for any loss arising from unauthorised access to your account where that access results from your failure to protect your credentials.
- No account transfers: Accounts are personal and non-transferable. You may not sell, assign, or otherwise transfer your account or any balances held within it to any third party.
- Contact updates: You are responsible for keeping your registered contact details current. cun99 will send all account communications to the registered email address or phone number on file.
cun99 reserves the right to request additional verification at any time, including but not limited to identity documents, proof of address, and source-of-funds documentation. Failure to provide requested documentation within a reasonable period may result in account suspension.
4 Identity Verification (KYC)
cun99 operates a strict Know Your Customer policy in accordance with internationally recognised anti-money-laundering (AML) and counter-terrorism-financing (CTF) standards. All Members are required to complete identity verification before withdrawals above a specified threshold can be processed.
Indonesian Members are required to submit the following documentation:
- KTP (Kartu Tanda Penduduk) — national identity card, valid and legible, showing full name, date of birth, and address.
- Proof of address — a recent bank statement (BCA, BRI, BNI, Mandiri, or equivalent) or utility bill dated within the past 90 days, confirming your residential address.
- Payment method verification — a screenshot or document confirming ownership of the bank account or e-wallet used for deposits and withdrawals.
KYC documents must be submitted via the secure upload function within your cun99 account settings or sent to our support team as directed. Documents are reviewed within 24 business hours. Once verification is approved, no further documentation is typically required unless your account activity triggers an enhanced due-diligence review.
5 Deposits
cun99 accepts deposits in Indonesian Rupiah (IDR/Rp) via the following channels: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, OVO, DANA, GoPay, ShopeePay, and LinkAja. All deposits are subject to the following conditions:
- Minimum deposit: Rp 25.000 per transaction for e-wallet methods; Rp 50.000 per transaction for bank transfers.
- Processing time: E-wallet deposits credit to your cun99 balance within seconds. Bank transfer deposits are typically credited within 1–5 minutes. In rare cases of banking system delays, crediting may take up to 30 minutes. If your deposit has not been credited after 30 minutes, contact our 24/7 support team immediately with your transfer receipt.
- Own funds only: You may only deposit funds that belong to you and are sourced legitimately. Deposits made using funds of criminal origin will be voided and reported to the appropriate authorities.
- Currency: All deposits are accepted and held in IDR. Any currency conversion required is performed at the Operator's prevailing rate at the time of the transaction.
- Deposit limits: Daily, weekly, and monthly deposit limits are available as Responsible Gaming Tools and can be set by you at any time within your account settings. Increases to previously set limits carry a 24-hour cooling-off period before taking effect.
Important: Always use only your own verified bank account or e-wallet for deposits. Depositing from third-party accounts is prohibited and may result in account suspension pending investigation.
6 Withdrawals
cun99 is committed to processing all valid withdrawal requests promptly. The following conditions apply:
- Minimum withdrawal: Rp 100.000 per transaction.
- Maximum withdrawal: Standard Members may withdraw up to Rp 50.000.000 per day. VIP tiers carry higher limits; contact your account manager or our support team for your applicable limit.
- Processing time: Withdrawals are typically credited to your local bank account (BCA, BRI, BNI, Mandiri) or e-wallet within 3 minutes of approval. Peak-hour requests may take up to 10 minutes. All withdrawals are subject to the KYC verification check prior to first-time processing.
- Withdrawal method: Withdrawals are processed to the same account or payment method used for your most recent deposit, unless you have no eligible deposit method on record, in which case an alternative verified method may be designated following a security review.
- Bonus wagering: Any portion of your balance derived from Bonus funds must satisfy the applicable wagering requirement before it can be withdrawn. Your real-money balance is always available for withdrawal subject to standard processing rules.
- Withholding: cun99 reserves the right to delay or withhold a withdrawal where: (a) a KYC review is outstanding; (b) the Operator has reasonable grounds to suspect fraudulent activity or a breach of these Terms; or (c) a regulatory or legal obligation requires it. In all such cases, the affected Member will be notified promptly.
7 Bonuses & Promotions
cun99 offers a range of promotions including welcome bonuses, reload bonuses, cashback, free spins, and VIP rewards. All bonuses are subject to the following general terms, in addition to any specific terms published with the individual offer:
- Wagering requirement: Unless stated otherwise, all bonuses must be wagered the number of times specified in the individual offer terms before any winnings derived from them may be withdrawn. The homepage bonus comparison table provides a clear summary of all current offers.
- Eligible games: Not all games contribute equally to wagering requirements. Live casino games typically contribute at a reduced rate (stated per offer). Bonus funds and free-spin winnings are subject to the specific game contribution schedule published for each promotion.
- Bonus validity: Each bonus has a validity period stated at the time of award. Unmet wagering requirements at the expiry of the validity period will result in the bonus and any associated winnings being forfeited.
- One bonus at a time: A Member may hold and wager only one active bonus at a time unless the specific promotion expressly permits otherwise.
- Abuse prevention: cun99 actively monitors for bonus abuse including, but not limited to, arbitrage wagering, collusion, use of betting systems designed to exploit bonus terms, and creating multiple accounts to claim repeated welcome offers. Where abuse is detected, cun99 reserves the right to void all bonuses, close the account, and withhold any balance derived from Bonus funds.
- Right to modify: cun99 reserves the right to alter, suspend, or withdraw any promotion at any time with reasonable notice. Any modification will not affect bonuses already in active use at the time of modification.
8 Betting & Game Rules
All Wagers placed on cun99 are subject to these general rules and, where applicable, to the specific rules of the product or market selected:
- Finality of results: Once a Wager has been confirmed by the Platform, it is binding. Results are determined by the relevant sports authority, game provider, or certified random number generator as applicable. cun99 does not accept liability for errors in odds or game outcomes caused by technical faults on the part of third-party suppliers, but will use reasonable endeavours to identify and resolve such errors promptly.
- Incorrect odds: Where a Wager has been placed at odds that were manifestly incorrect (e.g., due to a data feed error), cun99 reserves the right to void that Wager and refund the stake. The Member will be notified promptly.
- Sports markets: Live and pre-match betting markets are available on BRI Liga 1, EPL, La Liga, Serie A, Bundesliga, Champions League, FIFA World Cup, Piala AFF, and other events as published. Asian handicap (voor bola), mix parlay (accumulator), over/under, 1X2, and special markets are offered subject to availability.
- Casino and RNG games: All casino and slot games use certified random number generators audited by independent testing laboratories. RTPs are published within each game's help section. cun99 accepts no liability for system failures caused by factors outside the Operator's reasonable control (e.g., third-party internet service disruptions).
- Minimum and maximum stakes: Each market and game has a stated minimum and maximum stake, published on the relevant game or market page. cun99 reserves the right to adjust stake limits at any time.
- Dispute resolution: Any disputes regarding Wager outcomes must be raised with cun99 support within 72 hours of the relevant result being published. Disputes raised after this period may not be considered.
9 Responsible Gaming
cun99 is committed to promoting responsible gaming and protecting vulnerable players. This platform is strictly for adults — you must be 21 years of age or older to use cun99. The following tools and commitments are available to all Members:
- Deposit limits: Set daily, weekly, or monthly deposit limits within your account settings at any time. Limit reductions take effect immediately; limit increases require a 24-hour cooling-off period.
- Session time limits: Configure maximum session durations to help manage time spent on the Platform.
- Cooling-off periods: Temporarily restrict your account for a defined period (1 day to 6 weeks) to take a break from gambling activity.
- Self-exclusion: Request permanent or long-term self-exclusion from cun99 by contacting our support team. Self-exclusion takes effect within 24 hours and cannot be reversed for the duration selected.
- Reality checks: Opt in to receive on-screen reminders of your session duration and spending at intervals of your choosing.
If you feel that gambling is negatively affecting your wellbeing, finances, or relationships, we strongly encourage you to use these tools or contact our support team for guidance. For detailed information and additional support resources, please visit our Responsible Gaming page.
10 Prohibited Conduct
The following actions are strictly prohibited and constitute grounds for immediate account suspension, balance forfeiture, and legal action where appropriate:
- Providing false, misleading, or fraudulent information during registration or KYC.
- Creating or operating more than one cun99 account.
- Using the Platform for money laundering, terrorist financing, or any other criminal activity.
- Exploiting software bugs, glitches, or technical errors for financial gain. Any winnings derived from such exploitation will be voided.
- Colluding with other players or third parties to manipulate game or sports outcomes.
- Using any automated software, bot, script, or other tool to interact with the Platform in a manner not expressly authorised by cun99.
- Attempting to reverse-engineer, copy, or redistribute any part of the Platform.
- Engaging in chargebacks or payment reversals without first raising a dispute through cun99's official support channels.
11 Intellectual Property
All content on the cun99 Platform — including but not limited to software, text, graphics, logos, game designs, and data feeds — is the property of the Operator or its licensed content providers and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from any Platform content without the prior written consent of the Operator.
The cun99 brand name, logo, and all associated trademarks are the exclusive property of the Operator. Unauthorised use of the cun99 brand or any confusingly similar mark is strictly prohibited.
12 Limitation of Liability
To the fullest extent permitted by applicable law:
- cun99 is provided on an "as is" and "as available" basis. The Operator makes no warranty that the Platform will be uninterrupted, error-free, or free of malicious components.
- The Operator shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the Platform, including losses resulting from bet outcomes, system downtime, or data loss.
- The Operator's aggregate liability to any individual Member for any cause of action arising under these Terms shall not exceed the total amount deposited by that Member in the 30 days preceding the event giving rise to the claim.
- The Operator shall not be liable for failure to perform its obligations where such failure results from circumstances outside its reasonable control, including but not limited to governmental actions, natural disasters, or failure of third-party payment or technology providers.
Nothing in this clause limits the Operator's liability for death or personal injury caused by its negligence, or for fraudulent misrepresentation. Some jurisdictions do not allow certain limitations of liability; in such jurisdictions, the Operator's liability is limited to the maximum extent permitted by law.
13 Privacy & Data
Your use of cun99 is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By registering an account, you consent to the collection, processing, and use of your personal data as described in the Privacy Policy. In summary:
- cun99 collects personal data necessary to operate your account, process payments, verify your identity, and comply with legal obligations.
- Your data is not sold to third parties. It may be shared with payment processors, KYC service providers, and regulatory bodies only as necessary and as described in the Privacy Policy.
- All data transmissions are protected by 256-bit SSL encryption.
- You have the right to request access to, correction of, or deletion of your personal data in accordance with applicable data protection laws.
14 Amendments to These Terms
cun99 reserves the right to amend these Terms & Conditions at any time. When material changes are made, cun99 will provide notice by email to your registered address and/or by publishing a prominent notice on the Platform for a period of at least 14 days prior to the changes taking effect.
Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the updated Terms. If you do not agree to the amended Terms, you must cease using the Platform and contact our support team to close your account and withdraw any available balance.
15 Governing Law & Dispute Resolution
These Terms & Conditions are governed by the laws of the jurisdiction in which cun99 holds its international operating licence. Indonesian consumer protection laws may apply to Indonesian residents to the extent mandated by applicable Indonesian law.
In the event of a dispute between you and the Operator, the parties shall first attempt to resolve the matter through cun99's internal dispute resolution process by contacting our support team in writing. If the dispute cannot be resolved within 30 days of the initial complaint, either party may refer the matter to binding arbitration in accordance with the rules of the applicable arbitral body in the Operator's licensing jurisdiction.
Nothing in this clause prevents either party from seeking urgent injunctive or other equitable relief from a competent court.